1. Online Store Ownership BALLETSHOP

A BALLETSHOP – Artigos de Dança, LDA. (hereinafter referred to as "BALLETSHOP" or simply "Seller") with head office at Adelino Amaro da Costa, lot 4, store 4C 2415-367 Leiria, Portugal, with share capital of € 5,000, NIPC PT 504 721 429 registered at the Commercial Registry Office of Barcelos under no. 3657, is the legitimate owner of the official BALLETSHOP brand website and whose domain can be found at

2. Contacts and Customer Support

For further information, you can contact BALLETSHOP by email If you prefer, you can do this by phone from Monday to Friday from 09:00 to 19:00 on the number +351 244 833 898.

3. Subject matter and scope

3.1. These General Terms and Conditions of Sale regulate exclusively the purchase and sale made in the BALLETSHOP online store, between the "Final Consumer" as buyer and "BALLETSHOP" as a seller, and apply to all visitors of the website, as well as to any transaction of a commercial nature carried out through this virtual online store.

3.2. The navigation on the site, as well as the purchase of any product in, implies the acceptance of the present general conditions of use and contracting.

3.3. A BALLETSHOP - Artigos de Dança, LDA. commercializes all the products of the BALLETSHOP collection and will be the entity responsible for the sale on the website of the articles of that brand, and all e-commerce services are only available to final consumers.

3.4. "Final consumer" or "User" or "Purchaser" is understood to mean any person who acts / purchases with a purely personal purpose, outside of his business or profession, without any will at all to resell the items you purchase at the BALLETSHOP online store.

3.5. "BALLETSHOP - Artigos de Dança, LDA." Reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, conditions commercial and services, and any change will always be published on the website

3.6. BALLETSHOP reserves the right not to process any order received from users who are not "Final Consumers" or those who do not comply with the general conditions of sale of the " Salesperson "(BALLETSHOP).

3.7. The "Final Consumer" shall provide to BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA."), As seller, an e-mail or postal address, or data relating to another form of contact us, that they are correct and complete and accept that BALLETSHOP can contact you using such data, should you deem it appropriate.

4. BALLETSHOP online store content information

4.1. The website is intended for private use only, so the reproduction, transfer, distribution or storage of the content of the BALLETSHOP online store, without prior written permission, is prohibited for any purpose other than the strictly personal use.

4.2. It is expressly forbidden to introduce links from our website for commercial purposes or without prior authorization of BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA."), As well as the use of the domain for abusive purposes, without previous authorization, will be liable to recourse to the relevant legal means by BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.").

4.3. In the event that you find in other sites links that allow you access to or references to the BALLETSHOP online store we inform you that "BALLETSHOP - Artigos de Dança, LDA." Has no responsibility for the links or pages, nor on the contents inscribed in them.

4.4. We are strongly committed to the fact that the information presented in is free of typographical errors and whenever these occur, we will proceed as soon as possible, to the corresponding correction.

4.5. All the contractual information is written in Portuguese language, as well as the information of articles, communications by email and formalization of the sale, with the exception of expressions very specific to the dance universe.

5. Comercial politics

5.1. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in accordance with applicable legal terms.

5.2 The photographs presented on the website are merely illustrative, so we recommend that you check the detail of the product for information about the characteristics of the articles you wish to purchase.

5.3. Prices and product specifications are subject to change without notice. Despite the extreme attention of BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") To keep all information up to date, some products may contain an incorrect price, so we will check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the "Final Consumer" by e-mail and we will wait for your decision to accept the new proposal or cancel the order.

5.4. All promotional campaigns have limited stock.

5.5. The validation of the purchase order or order assumes that the "Purchaser" is aware of and accepts the General Terms and Conditions of Sale of the website

5.6. All data registered by BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") Are proof of the set of transactions made between the "Seller" and the "Final Consumer", being the responsibility of BALLETSHOP (" BALLETSHOP - Artigos de Dança, LDA. ") File the electronic document in which the contract is formalized, making sure to keep it accessible.

6. Obligations of Customers and Users

6.1. Any visitor to the website undertakes to comply with and comply with these general conditions, in particular by observing the following obligations:

    • It is prohibited to enter, store or broadcast through the BALLETSHOP website any defamatory, obscene, libelous, xenophobic and / or any other content that violates the general principles of law and public order;
    • Save and disclose your password to the site in order to prevent third parties from accessing your account and personal data;
    • Do not use fake identities;
    • Grant your personal information and correct addresses so that "BALLETSHOP - Articles de Dança, LDA." (BALLETSHOP) can process the orders properly;

6.2. The "Final Consumer" is the sole responsible for the accuracy of the personal data communicated to BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") And undertakes to insert and report on any change through your Registration Account at

6.3. BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") Disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the "Final Consumer", namely on delivery.

7. Ordering online

7.1. To place an order on it is necessary that the "User" has a valid and frequently used e-mail account and that registers as BALLETSHOP Client filling the form available online. Once registered, simply enter in the shopping basket all the products that the "Final Consumer" intends to acquire, following all the steps of the purchase so that it is completed successfully.

7.2. Placing an order at is very easy:

  • Browse through the pages of the BALLETSHOP online store and find the products you wish to purchase;
  • Add your favorite products to the Shopping Cart by clicking the "Add" button;
  • Once you understand that you have already chosen all the parts you wish to purchase, you should complete the purchase by clicking on the "Order" shopping basket;
  • Then fill in your personal information in a simple form (very careful filling in the address);
  • Next, select the mode of payment;
  • Review your order;
  • Proceed with payment by confirming the order;
  • Finally, you will receive an order confirmation via email;

7.3. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. We suggest that you print or download this copy for future reference. If the data is not correct you can immediately ask for it to be changed, or even to cancel the purchase.

7.4. In the event of non-confirmation of payment or non-compliance with these Terms and General Terms of Sale, BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Reserves the right not to accept or cancel your order totally or partially, even after the automatic confirmation of the same.

8.Product availability and order confirmation / cancellation

8.1. A BALLETSHOP ("BALLETSHOP - Articles for Dance, LDA.") BALLETSHOP ("BALLETSHOP - Articles for Dance, LDA.") the beginning of the processing.

8.2. In the confirmation of the order you will find the estimated date for shipment of the products, after confirmation of payment: 2 to 4 days or 1 to 3 weeks. Of course, the estimated shipping time may vary depending on the delivery time by the carrier.

8.3. BALLETSHOP ("BALLETSHOP - Articles for Dancing, LDA.") Only orders on weekdays. Thus, to estimate the time of delivery of orders, weekends and holidays are not counted. Any delay in the dispatch of articles, given the estimated dates presented, does not confer the right to compensation.

8.4. Satisfaction of all orders placed on the site is subject to the availability of the products. BALLETSHOP tries to ensure that all items put up for sale on the website are in stock. However, BALLETSHOP reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer stocked. In case of product unavailability and / or stock disruption, BALLETSHOP ("BALLETSHOP - Articles of Dança, LDA.") Will immediately inform the "Final Consumer" of the partial or total cancellation of your order, and the buyer is entitled to refund of the amount paid.

9. Order Confirmation or Cancellation

9.1. BALLETSHOP ("BALLETSHOP - Articles for Dance, LDA.") May not validate an order that does not have sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the above cases, BALLETSHOP will inform via e-mail to the "Final Consumer" that the sales contract has not been carried out and that BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Has not proceeded with the sale, specifying the reasons for it.

9.2. If the products ordered on are no longer available at the time of your last access to the site, even though you have obtained an order confirmation, or when BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") your request, the "Seller" will immediately inform the "User" about the unavailability of the same, never exceeding the deadline of 30 days after receipt of the request.

9.3. If an order has been placed and its payment for products that have become unavailable, BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Will refund (refund) the money paid for unavailable items.

9.4. BALLETSHOP ("BALLETSHOP") reserves the right to refuse any order, irrespective of the reason and without liability for any damages or costs, as well as reserves the right to cancel any purchase even if already has been accepted or confirmed by BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA."), in particular in the following situations:

  • The information on the invoice is not correct or verifiable;
  • The order is flagged by the website Security Systems as an incorrect, irregular order or an order that is likely to be fraud;
  • When the payment for the order was not transferred within 5 business days of accepting your order;
  • When it is not possible to deliver the order to the address provided by the "User";
  • If you consider that the "Buyer" did not have the capacity to perform that act.
  • If there is an error in the presentation of the price of the product (s);
  • If the order is assumed to come from a reseller.

10. Payment Conditions and Security Guarantees

10.1 The forms of payment available will be displayed at We do not accept any payment methods other than those mentioned.

10.2. You can pay for your products using your usual credit and debit cards, through the REDUNICRE payment system, or using your personal PAYPAL account, or HIPAY can also pay your order through MULTIBANCO, as well as by bank transfer , and the BALLETSHOP website will give you the necessary instructions for this mode of payment (entity / reference / Total Value, NIB, IBAN and SWIFT).

10.3. For payments using a credit or debit card, all details (such as card number, expiration date or security code) will be sent by the encrypted protocol to the company providing remote electronic payment services, REDUNICRE, without access to the information transmitted. This information will not be used by BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA."), Except to carry out the transactions necessary for purchase or refund, in case of return in accordance with the exercise of the right of return, or for communication to the police of cases of fraud.

10.4. If the "Final Consumer" chooses to pay for MULTIBANCO and by transfer, we will only begin processing the order after we have received the payment. Therefore, in this mode of payment, we advise you to go to Caixa Multibanco as soon as possible so that you receive your order as soon as possible. Once the order has been completed within 5 calendar days, and if we have not received any payment, the order will be canceled.

10.5. The purchase price of the products and transportation costs, as indicated on the order form, will be charged to the current account when the products purchased are actually shipped.

10.6. We urge you not to attempt to pay by any other means not specified in If you attempt to do so, BALLETSHOP ("BALLETSHOP - Articles for Dance, LDA.") Can not be held liable for loss of payment, or any other damages that may arise.

11. Security of the BALLETSHOP online store and all transactions

11.1. The BALLETSHOP online store ("BALLETSHOP - Articles for Dance, LDA.") Uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted from the time of your initial transaction to the time the order is processed and will not be stored on any public server.

11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, carries some risks, especially when the "User" does not take the necessary precautions and does not assume the proper responsibility.

11.3. BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Shall not be liable for any damages suffered as a result of the use of electronic means of communication, namely damages resulting from failure or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communication or transmission of viruses.

12. Reservation of Property of marketed products

A BALLETSHOP (“BALLETSHOP – Artigos de Dança, LDA.”) owns the company's products until it has received full payment for all such products.

13. Prices

13.1. The prices of the products displayed on the website contain / carry the Value Added Tax (VAT).

13.2. The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers by order. Shipping rates are calculated on order, and the exact price of the shipping charge will depend on the country where your order will be delivered.

13.3. The prices are all broken down into Euros and any change in the country of delivery of the order may have an influence on prices due to transportation costs.

14. Quality and Warranty

14.1. A BALLETSHOP (“BALLETSHOP – Artigos de Dança, LDA.”) will only market high quality articles on and will never sell second-hand products, defective or substandard products.

14.2. Products offered for sale at may not exactly match the actual product with regard to the displayed image and colors, especially due to the browser and monitor used.

15. Shipping of Products and Deliveries

15.1. The products ordered from the BALLETSHOP online store will be shipped on weekdays Monday through Friday.

15.2. We can only guarantee the good delivery of an order if the shipping address of the products is indicated by the "User".

15.3. A delivery is deemed to be effected or a product is deemed to be delivered with the signature of the delivery receipt at the agreed upon address.

16. Cost of Shipping and Delivery Time

16.1. The shipping costs associated with your order will be invoiced on order, ie if you order more than one item, you will only pay once for shipping. However, BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Reserves the right to split the delivery of the order, for example, if a part of the order is delayed or not available. In case we proceed to the division of the order, the customer will be notified, by e-mail, of our intention. This will use the email address provided by the customer at the time of purchase.

16.2. On deliveries to Mainland Portugal, Madeira and the Azores, and in Spain the cost of shipping costs € 5 per order, but will be offered to the "Buyer" by BALLETSHOP ("BALLETSHOP - Dance Items , LDA. "), In purchases from 100Euros.

16.3. In all countries of the European Union (except Portugal and Spain) and abroad, the value of the postage will be confirmed according to the order.

16.4. At the time of delivery, the "Buyer" must inspect the packaging and the products sent for damage. If it is found that the products are damaged, the customer should not accept the delivery of the order, which must be returned immediately through the "Return" mechanism provided in BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") Will refund the amounts paid for the order and transportation as soon as it is received and complete the return process at its headquarters.

16.5. The order is considered accepted if, after receiving the order, the "Buyer" does not return the order within 15 days.

17. Delivery times for orders

17.1. After registering your order, and confirming the payment and all the items in your order are available, BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") Undertakes to proceed with the delivery observing the following delivery times:

  • In mainland Portugal, within a maximum of 5 working days.
  • In the Madeira and Azores Archipelago, between 5 and 10 business days,
  • In the European Union (except Portugal), approximately 8 working days.
  • In all countries outside the European Union, we will deliver the order within an indicative period of 10 working days.

17.2. A BALLETSHOP (“BALLETSHOP – Artigos de Dança, LDA.”) shall not be liable for non-compliance, or delay in complying with, any obligation to send due to an event of force majeure, ie an event, act or omission, beyond its reasonable control.

18. Product Returns & Exchanges

18.1. All products are individually identified with a safety label. If you want to return the purchased product, do not remove the label or safety seal of the product purchased.

18.2. If you decide to return the products purchased, BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Has the right not to accept the return of products if the returned parts do not have the corresponding security label or, when the labels have been altered in relation to its original condition or damaged.

18.3. Upon receipt of the order, the "Buyer" has a period of 30 days to return or exchange his article (s) - with the exception of tights - if he finds that they have defects or other nonconformities with regard to the ordered products or by simple withdrawal, without expressly stating the reasons.

18.4. Return or exchange costs will be borne by the customer (except for quality reasons).

18.5. Upon receipt of all or part of the ordered products at our premises, we will process them within an average of one week. In case the return is confirmed, you will be refunded the amount by the same method of payment. Returns are only made to the account / card that originated the purchase. In case it is a simple exchange of article, color or size, then, after verifying the availability of this product, it is sent to the address that indicates us in the exchange process.

19. Cancellation of Orders

You can contact us through our website.

20. Validity of promotions or commercial campaigns

20.1. Promotional offers or commercial campaigns published on the website are valid only for the moment they are displayed on the site and according to the conditions established, unless otherwise communicated on the website.

20.2. In case of return or exchange of items purchased in the scope of Commercial Campaigns or Promotions, you will be credited or given only the amount you actually spent on the purchase of the part you wish to return or exchange.

21. Responsibility

21.1. A BALLETSHOP ("BALLETSHOP - LDA.") Will only be liable for damages suffered by the "Buyer" in the event of such damages resulting from breaches attributable to BALLETSHOP's contractual obligations ("BALLETSHOP - Articles of Dança, LDA. ") To the" Final Consumer ", or in the case of liability resulting from the applicable legal right.

21.2. In the event that the "Buyer" has suffered damages related to the activity of the website, BALLETSHOP's liability ("BALLETSHOP - Articles de Dança, LDA.") Will be limited to: damages to BALLETSHOP products, reasonable and verifiable costs ("BALLETSHOP - Articles de Dança, LDA.") of these Terms and General Terms of Sale.

21.3. BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Can not be held liable for damages suffered by third parties resulting from the use of any of our products. BALLETSHOP ("BALLETSHOP - LDA.") Can not be held responsible for any damages suffered by the "Buyer" as a consequence of improper use of our products.

21.4. BALLETSHOP ("BALLETSHOP - Articles for Dance, LDA.") Is not liable for damages resulting from incorrect information on the website.

21.5.All products marketed by BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") are in compliance with Portuguese and Community legislation.

21.6. BALLETSHOP ("BALLETSHOP - Articles de Dança, LDA.") Declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of import or use of the products that he wishes to order.

22. Intellectual and Industrial Property

22.1. All texts, comments, works, illustrations, works and images reproduced or represented on the site are strictly reserved under the copyright and intellectual property rights, to the whole world.

22.2. Accordingly and under the terms of the Intellectual Property Code, the use of information for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in the Code.

22.3. Any reproduction or total or partial representation of the site, in whole or in part, of the elements included in it is strictly prohibited.

22.4. The corporate names, trademarks and distinctive signs reproduced on the website are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive sign is strictly prohibited and must be the subject of prior written consent of the proprietor of the trademark BALLETSHOP.

22.5. If the "User" intends to use information or materials from the site, he / she must obtain prior written authorization from BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.").

23. Applicable law

23.1. The present Terms and General Terms of Sale and all emerging litigations that are related to these general conditions, including their validity, the use of or any purchase thereof should be governed by Portuguese Law. >

23.2. In the event of a dispute regarding the interpretation or execution of these Terms and General Terms of Sale, BALLETSHOP ("BALLETSHOP - Artigos de Dança, LDA.") And the "Purchaser" undertake to procure of a friendly solution that is fair and adequate, within a maximum period of sixty (60) days from the receipt of the communication addressed to that effect by any of the parties involved.

23.3 In the absence of a friendly solution, in accordance with the provisions of the preceding paragraph, and in the event of non-compliance with these Terms and General Terms of Sale, both PARTIES shall establish the Court of Leiria as expressly waiving any other.

24. Dispute Resolution

24.1 BALLETSHOP has entered into a consumer arbitration agreement in the form of full adherence.


In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:

CIMAAL - Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve

Business Nest Building - Estrada da Penha

8005-131 Faro

Coimbra District Consumer Conflict Arbitration Center

Av. Fernão Magalhães, n.º 240, 1st

3000-172 Coimbra

Lisbon Consumer Dispute Arbitration Center

Rua dos Douradores, 116, 2nd

1100-207 Lisbon

Vale do Ave Consumer Dispute Arbitration Center

Rua Capitão Alfredo Guimarães, n.º 1

4800-019 Guimarães

In the event of a consumer dispute on the online platform, the consumer may resort to an “online” dispute resolution system (RLL), the ODR Platform (“online dispute resolution”), with competence to resolve disputes relating to contractual obligations. resulting from sales contracts or online services.

Access through this link to the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services.

For more information see the Consumer Portal (

General sales gifts were updated on 05/05/2021