PRODUCT EXCHANGES AND RETURNS POLICY
1. All products are individually identified with a label. If you wish to return the purchased product, do not remove the product label.
2. If you decide to return the purchased products, BALLETSHOP reserves the right not to accept the return of products if the returned items do not have the corresponding security label or seal, or if the labels have been altered from their original state or damaged.
3. After receiving the order, the "Buyer" has a period of 15 days to return or exchange their item(s) – except for tights – if they find defects or other non-conformities with the ordered products or simply wish to withdraw, without the need to expressly indicate the justifying reason.
4. The costs of return or exchange will be borne by the customer (except for quality reasons).
5. After receiving all ordered products, or only part of them, at our premises, we will process them within an average period of one week. In case the return is confirmed, the amount will be refunded through the same payment method. Refunds are only made to the account/card that originated the purchase. In the case of a simple exchange of item, color, or size, then, after verifying the availability of that product, it will be sent to the address you provide during the exchange process.